Skills

Technical Support & Customer Service

I have extensive experience supporting customers, end users, and stakeholders through both technical and customer-facing roles. My background includes high-volume phone support, written correspondence, troubleshooting, documentation, and issue resolution. Through my work with the City of Winnipeg, previous customer service positions, and technical projects, I have developed strong communication, analytical thinking, and problem-solving skills.

Key Skills

  • Technical troubleshooting

  • Incident investigation and resolution

  • Customer support

  • User assistance and training

  • Technical documentation

  • Ticketing systems

  • Written and verbal communication

  • Process improvement

  • Root cause analysis

  • Service-oriented support

Systems Administration & Infrastructure

I have hands-on experience working with Windows and Linux environments through education, home lab projects, and professional experience. My interests include system administration, enterprise infrastructure, virtualization, and cloud technologies.

Key Skills

  • Windows administration

  • Linux administration

  • Windows Server

  • Active Directory

  • DNS

  • DHCP

  • Group Policy

  • VirtualBox

  • User and permission management

  • System deployment

  • Operating system installation and configuration

  • System maintenance

  • Virtual machines

  • Infrastructure troubleshooting

Networking

Networking has become one of my primary areas of study through professional experience, home labs, and CompTIA Network+ preparation. I understand network fundamentals, IP addressing, subnetting, routing concepts, switching, wireless networking, and network troubleshooting.

Key Skills

  • TCP/IP

  • IPv4 and IPv6

  • Subnetting

  • DNS

  • DHCP

  • Routing concepts

  • Switching concepts

  • Wireless networking

  • VLAN fundamentals

  • Network troubleshooting

  • OSI model

  • Network security fundamentals

  • Infrastructure documentation

  • Network equipment support

Database Management & Data

I enjoy working with data, databases, and business systems. My experience includes database design, SQL development, reporting, data analysis, and maintaining production systems. I currently maintain and enhance a meal program database used by a local non-profit organization.

Key Skills

  • SQL Server

  • Microsoft Access

  • MySQL

  • PostgreSQL

  • Database design

  • Entity Relationship Diagrams (ERDs)

  • Data modeling

  • Query development

  • T-SQL

  • Data validation

  • Reporting

  • Database maintenance

  • Business process support

  • Data analysis

Software Development

My education and projects have provided experience across multiple programming languages and development frameworks. I enjoy building practical applications, automation tools, and business solutions that solve real-world problems.

Languages

  • Python

  • Java

  • C#

  • JavaScript

  • TypeScript

  • PHP

  • SQL

  • HTML

  • CSS

Development Skills

  • Object-oriented programming

  • Software development lifecycle (SDLC)

  • Agile development

  • REST APIs

  • Full-stack development

  • Debugging

  • Testing

  • Software documentation

  • Code review

  • Requirements analysis

Web Development

I have experience developing modern web applications using both front-end and back-end technologies. My projects include content management systems, business applications, dashboards, and database-driven websites.

Technologies

  • React

  • Next.js

  • Node.js

  • ASP.NET

  • Laravel

  • Prisma

  • Supabase

  • Clerk Authentication

  • Tailwind CSS

  • Responsive design

  • Accessibility-focused development

Cloud Computing

Cloud computing is one of my primary career interests. I am actively expanding my knowledge through certifications, labs, and personal projects involving Microsoft Azure and Amazon Web Services.

Areas of Knowledge

  • Cloud fundamentals

  • Azure services

  • AWS services

  • Identity and access management

  • Cloud security fundamentals

  • Cloud architecture concepts

  • Virtualization

  • Storage services

  • Networking in the cloud

  • Infrastructure as a Service (IaaS)

  • Platform as a Service (PaaS)

Cybersecurity & Security Fundamentals

Through coursework, certifications, and practical experience, I have developed a strong foundation in cybersecurity principles and secure technology practices.

Key Skills

  • Authentication and authorization

  • Access control

  • Security best practices

  • Risk awareness

  • Secure configuration

  • User account security

  • Password management

  • Security fundamentals

  • Security monitoring concepts

  • Compliance awareness

Version Control & Collaboration

I am experienced using modern collaboration and version control tools in both academic and professional environments.

Tools & Technologies

  • Git

  • GitHub

  • GitHub Projects

  • Branching and merging

  • Agile methodologies

  • Scrum

  • Jira

  • Team collaboration

  • Technical documentation

Certifications & Professional Development

I am committed to continuous learning and professional growth through certifications, hands-on labs, projects, and independent study.

Completed

  • CompTIA A+

  • Google IT Support Professional Certificate

  • Microsoft MS-900

In Progress

  • ITIL Foundations

  • CompTIA Network+

  • CompTIA Security+

  • Microsoft Azure Certifications

Professional Skills

Throughout my career, education, and volunteer work, I have developed strong professional and interpersonal skills that allow me to work effectively with both technical and non-technical stakeholders.

Professional Skills

  • Problem solving

  • Critical thinking

  • Communication

  • Documentation

  • Teamwork

  • Leadership

  • Time management

  • Adaptability

  • Customer service

  • Attention to detail

  • Continuous learning

  • Project coordination

  • Stakeholder communication

  • Accessibility awareness

Accessibility & Inclusive Technology

Living with low vision has provided me with a unique perspective on accessibility and inclusive technology. I understand the importance of designing systems and applications that are usable, reliable, and accessible to a diverse range of users.

Areas of Focus

  • Accessibility awareness

  • Inclusive design

  • User-centred thinking

  • Assistive technology understanding

  • WCAG considerations

  • Accessibility advocacy